Search results

For Office Depot Business Solutions customers, buying within their negotiated preferred product list is the key value-add to working with us.  But an aging search engine and a busy search results user interface was getting in the way of end-user buyers finding the best in-contract items to suit their needs. In short, our search was failing them.
 

​While our engineering team went to work evaluating and upgrading to a new third-party search engine, I redesigned the search and browse experience for our business customers.  I started first by creating the Technology Insiders Program, a customer feedback program that would allow me to get designs in front of customers before we implemented.  By getting their direct input, I was able to design something tailored for their procurement needs.

My process included defining the jobs of each of the search results elements: product cards, catalog landing pages, filters and facets, predictive search, etc.  I divided each main page into informational zones and meticulously crafted the information architecture of each element.  I also supplemented our customer feedback with traditional eCommerce site UX guidelines from Baymard.

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Although I did not get to see this project through to completion because I moved our to our Varis business unit, all of the designs are my own.  The designs were also used as a jumping off point to update the Office Depot consumer site.