Journey mapping

The partner onboarding journey was used to coordinate the cross-team effort required to build out the onboard process.  Each lane represented another team's touchpoint.  This journey helped ensure each piece of the journey was assigned to a team.

This catalog processing diagram was used to communicate the high-level journey of raw catalog data entry to end-user buyer presentation.  It needed to communicate the types of data being tied together as well as the various ways the data would be filtered.

The catalog onboarding journey was also used to coordinate the cross-team effort required to build out the process.  This journey helped show where UI was needed but it was also used to show the detailed processing of data.

This full customer journey was used in determining which pieces of the product would eventually be exposed to our customer admins.  It was used to understand the current status of the experience and where we would need to focus to expose features.